I’m the Psychometrician Program Manager for Microsoft Learning. I am responsible for ensuring that psychometric standards are rigorously applied during all phases of the certification exam lifecycle, and I absolutely love my job. Much of my time is spent thinking strategically and creatively about our exam development processes and identifying innovative ways to meet specific business requirements while still maintaining the validity and reliability of the exam. I review the psychometric performance of every MCP exam at least annually, related item challenges, and candidate satisfaction data quarterly (yes, we take your feedback seriously so take a minute to complete the survey that is emailed to you after taking an exam). Based on that information, I make recommendations to improve exams and our development processes as necessary. It is an awesome job!
Prior to joining Microsoft, I worked at Boeing where I developed a wide variety of selection tests, including multiple-choice exams, team based exercises, problem solving activities, and structured interviews; I also assisted with the development and analysis of Boeing’s internal certification exams and acted as a co-project manager overseeing development, administration, and analysis of Boeing’s Employee Survey. I received my BS in Psychology from Iowa State University and my MA and PhD in Industrial/Organizational Psychology with minors in Quantitative Psychology and Human Resource Management from the University of Illinois at Urbana-Champaign.